IDC Business Value Paper

Digitally transform expense, travel, and invoicing processes.

In Hong Kong, 94% of employees have the option to work from home, but what more support do they need?

Conducted across Asia Pacific with over 2,000 respondents, the "Finance in the New World of Work" study aims to inform businesses of more efficient ways to manage expenses and claims processes in the region.

Finance in the New World of Work - Study reveals new findings and recommendations. Download the Hong Kong Highlights Report to learn more.

Finance in the New World of Work
- Hong Kong Highlights

With the unprecedented number of people working from home, 2020 has turned out to be a watershed year for organisations to manage employee productivity. While these remote workers are well supported digitally in many areas, crucial yet often overlooked finance and admin processes remain painfully manual.

A new SAP Concur commissioned study, entitled “Finance in the New World of Work”, revealed that the potential economic loss across Southeast Asia due to inefficient finance and administrative processes could amount to US$2.1 billion.

The study, conducted across Asia Pacific with 2,012 respondents who are finance and expense users, also identified the gaps in organisations’ expense management, business travel, and remote work processes.

This whitepaper is designed to provide Finance and HR leaders with an understanding on what their end-users want so that they will have a more informed view of the changes they need to enact in their organisations, to help their businesses become more resilient and competitive in the new era.

This report is now available for free download.



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Finance in the New World of Work
- Hong Kong Highlights Report

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Empower Organizations to Digitally Transform Their Expense, Travel, and Invoicing Processes

Organizations across the globe are undertaking digital transformation (DX) journeys to maximize employee productivity, reduce operating expenses, and improve business performance. One of the primary steps taken by organizations on this DX journey is making investments in cloud enterprise applications to automate their business processes. In particular, expense, travel, and invoice management applications are an obvious investment choice to quickly transform business processes by increasing compliance and bringing a large amount of organization spend under management.

This IDC white paper analyzes the costs and benefits associated with SAP Concur solutions for expense, travel, and invoice management, including the impact on professionals in the finance, procurement, and legal departments. IDC interviewed multiple organizations using SAP Concur for their business travel, expense reporting, and/or invoicing needs. Interviewees told IDC they realize significant business value from SAP Concur, especially increased employee productivity and business travel savings. IDC determined that these SAP Concur customers achieved benefits of $1.96 million per organization per year ($97,447 per 100 SAP Concur users) with an ROI of 650% by:

  • Freeing up time for users who book business travel and file expense reports
  • Increasing the productivity of back-office and support staff who need to process business travel, expense reports, and invoices
  • Helping organizations save on business travel through easier implementation and compliance with organization travel policies

See how they are digitally transforming their business and making better business decisions.

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Get to know Concur Invoice today!

Increase business profitability with Accounts Payable automation. Watch how Concur Invoice works in this 2-minute introduction video.

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Concur Invoice features and business benefits:

  • Invoice capture and machine learning capabilities
  • Stay on top of business spending
  • No more late payments and manage cash outlays
  • Streamline purchase requests and automate approvals

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