Forrester Report

How are companies simplifying travel, expense, invoice management?

In Hong Kong, 94% of employees have the option to work from home, but what more support do they need?

Conducted across Asia Pacific with over 2,000 respondents, the "Finance in the New World of Work" study aims to inform businesses of more efficient ways to manage expenses and claims processes in the region.

Finance in the New World of Work - Study reveals new findings and recommendations. Download the Hong Kong Highlights Report to learn more.

Finance in the New World of Work
- Hong Kong Highlights

With the unprecedented number of people working from home, 2020 has turned out to be a watershed year for organisations to manage employee productivity. While these remote workers are well supported digitally in many areas, crucial yet often overlooked finance and admin processes remain painfully manual.

A new SAP Concur commissioned study, entitled “Finance in the New World of Work”, revealed that the potential economic loss across Southeast Asia due to inefficient finance and administrative processes could amount to US$2.1 billion.

The study, conducted across Asia Pacific with 2,012 respondents who are finance and expense users, also identified the gaps in organisations’ expense management, business travel, and remote work processes.

This whitepaper is designed to provide Finance and HR leaders with an understanding on what their end-users want so that they will have a more informed view of the changes they need to enact in their organisations, to help their businesses become more resilient and competitive in the new era.

This report is now available for free download.



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Finance in the New World of Work
- Hong Kong Highlights Report

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How are companies simplifying travel, expense, invoice management?

Expense, Travel and Invoice management is something that every company must manage. Whether it’s employees’ travel, expenses or invoices, it’s important that companies can manage and process expenses in a timely manner. However, this can be difficult as manual processes and limited tools often bog down the process and inhibit efficiency. The root causes for poor expense, travel, and invoice management are legacy technology and the lack of alignment between IT and Finance to implement better solutions.

Forrester conducted a global survey to interview 378 global Finance and IT leaders to evaluate how companies are automating and simplifying expense, travel, and invoice management through digital technology and the unified strategy between Finance and IT departments.


Read these evaluations and make better business decisions.

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Get to know Concur Invoice today!

Increase business profitability with Accounts Payable automation. Watch how Concur Invoice works in this 2-minute introduction video.

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Concur Invoice features and business benefits:

  • Invoice capture and machine learning capabilities
  • Stay on top of business spending
  • No more late payments and manage cash outlays
  • Streamline purchase requests and automate approvals

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