Phocuswright Report: Capturing and Controlling the Invisible Spend

Travel behaviors and preferences are changing


With the emergence of new technology, supplier-direct efforts and shifts due to generational changes, business traveler behavior is changing. Corporate travel has been fixated on online booking adoption for more than a decade. Businesses need to recognize that invisible spend driven by mobile bookings may be distorting the effectiveness of their managed travel programs. High smartphone adoption has led to new traveler behavior. 


While many successful managed travel programs have shifted bookings online, new mobile behavior requires a shift in the way adoption and compliance are measured. Capturing the invisible spend is essential for supplier negotiations, policy compliance and especially for duty of care.

Phocuswright conducted a U.S. Business Traveler Survey with the goal to identify the impact of technology on business traveler behavior. A business traveler was defined as someone having taken at least one business trip at least 75 miles from home in the previous 12 months that included a flight and/or paid lodging.

The report covers:

When and where are travelers booking outside policy?
Are generation shifts changing managed travel strategies? 
-  Baby Boomers Vs Gen X Vs Millennials 
How does your corporate travel mobile tool stack up against traveler expectations?
Are different generations booking differently on mobile? - airline, hotel, car & local activities

Download the report now to learn more!